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Knowledge Base

Categories (9)

Account Management

Self-help articles related to password management, email access, and OneStop.

Classroom and Learning Spaces Technology Solutions

Self-help articles related to multimedia equipment, including projectors, document cameras, and SmartBoards.

Computer and Printing - Installations and Repairs

For help with computers, printers, software, and tablets.

Distance Education: Online/Innovative Learning

For self-help regarding D2L and online learning pedagogy.

Enterprise Applications & Banner Modifications

Banner, UC4, Nolij, Workflow.

Information Security

Self-help regarding antivirus, spam email, and phishing attempts.

Software

For help with software including installation and failures.

Telephones

Help regarding telephones, voicemail, and communication services on campus.

Wireless, Networking, File Storage and Sharing

Help with wired and wireless network access, and remote access to on-campus resources.